Box Office Associate 

Unique Work Experience on the Jersey Shore – Summer 2024 LOOKING FOR TEACHER/EDUCATOR/CAMP COUNSELOR or RELATED EXPERIENCE. 

Location: Lavallette, New Jersey

Business: The Music Man Singing Ice Cream Shoppe

Class: Part-Time or Full-Time, Seasonal

Job Summary

The Music Man is a unique family-style ice cream Shoppe where the server/performers (guys and gals) sing, dance, and improv with the audience. The Music Man operates a high-volume, restaurant and entertainment venue on the Jersey Shore between May and September and for special events in October and December. 

A Box Office Associate is the friendly face that greets TMM Audience on phone, in person and through chat and helps them secure a table for our musical seating. They are the gatekeepers of good times, ensuring that everyone has a smooth and enjoyable experience from the moment they book a table until they walk through the doors.

Responsibilities:

  • Booking table for events in person, over the phone, and online.
  • Answer customer questions about shows, seating, pricing, and venue policies.
  • Process guest credit card information.
  • Troubleshoot guest issues and resolve customer complaints.
  • Maintain accurate records of guest bookings.
  • Promote upcoming events schedule.
  • Provide excellent customer service to ensure a positive experience for all guests. With an outgoing personality, a sense of urgency, and a willingness to engage with staff and guests

Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • Ability to multitask and handle pressure in a fast-paced environment.
  • The ability to become proficient in reservation software, point-of-sale systems and TMM guest booking process.
  • A passion for live entertainment and excellent customer service is essential.
  • Applicants must be able to work a flexible schedule from June 22 through to Sept 2 (Labor Day) 2024 on a weekly schedule for the entire summer season. 
  • Must be flexible and able to work a variety of shifts, including days, nights, and weekends.
  • This position requires an outgoing personality, a sense of urgency, and a willingness to engage with staff and customers.
  • Must bring your best self to The Music Man every day!

Benefits:

  • Opportunity to work in a dynamic and exciting environment.
  • The chance to make a difference in people’s lives by sharing your best knowledge.
  • Be in charge of a proven process from beginning to completion.
  • Be in a rewarding role where you are the first in line to prepare our customers to have a positive and most memorable experience with their family and friends when they arrive at The Music Man.
  • Flexible scheduling, afternoons and evenings shifts options.

If you are a people person with a passion for fun family entertainment, then a Box Office Associate position could be the perfect job for you.

Once hired you will be asked to complete the below documents Form W-4  •   Form I-9, Employment Eligibility Verification

I’ve gained so much confidence and so many skills here, along with learning tons more about myself as a performer and a person than I did in my five years of college. Becoming a part of the cast at The Music Man may or may not be right for you, but I will leave you with this: This place has become a second home to me, and my hope for you, should you decide to embark on the adventure that is working at The Music Man, is that you find a home here as well, and take pride in working, singing, playing, and laughing with the nicest kids in town!

— Jacleen Ferraro, Character Performer/Entertainment at Walt Disney World