While we strive to provide exceptional customer service, we cannot guarantee a cleaning and sanitizing process that is 100% effective against all allergens or in eliminating airborne allergens. Due to our limitations and the vast array of individual allergies, The Music Man cannot promise complete allergen elimination, as some elements are beyond our control.
We have ensured that one freezer contains no nut products, and our employees are instructed to use sanitized scoops to minimize the risk of cross-contamination. Our soft serve machine, which serves Chocolate and Vanilla Soft Serve, has never processed a nut-based product.
However, all toppings are stored within reach or next to nuts, and we do not recommend using our topping station for sundaes if you have severe allergies.
Please note that The Music Man will not open new containers of any product to accommodate individual orders. If our policy and procedures do not meet your family’s needs, we respect your decision to bring an outside treat so everyone can enjoy the show. A $15 show ticket will be charged, and a complimentary drink will be provided for anyone at your table to enjoy.